SmallBizGenius Analysis
Dick's Sporting Goods receives mixed reviews, with customers praising helpful in-store staff but frequently citing issues with online orders and customer service. While some find the selection and in-store experience positive, many report problems with order fulfillment, shipping, and returns.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
4.0/10Many reviewers report negative experiences with Dick's Sporting Goods customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Some customers specifically mention being gaslit or treated unfairly, while others praise specific employees for exceptional service.
30 reviews mention thisShipping & Delivery
3.5/10A significant number of reviewers complain about problems with shipping and delivery, including delayed orders, cancelled orders, damaged packaging, and items marked as delivered but never received. Some customers also mention being charged for shipping despite issues with their orders.
25 reviews mention thisReturns & Refunds
4.5/10Several reviewers express frustration with the returns and refunds process, citing delays in receiving refunds, being denied returns for seemingly arbitrary reasons, and difficulties navigating the return policy. Some customers also report issues with returning online orders in-store.
18 reviews mention thisIn-Store Experience
8.0/10A number of reviewers praise the in-store experience, highlighting helpful and knowledgeable staff, clean and organized stores, and a good selection of products. These positive experiences contrast sharply with the negative feedback regarding online orders and customer service.
15 reviews mention thisProduct Quality
6.0/10Some reviewers report receiving damaged or used products, raising concerns about product quality control. Examples include damaged Stanley cups, used shoes, and defective equipment.
12 reviews mention thisOnline Order Fulfillment
3.0/10Several reviewers report issues with online order fulfillment, including orders being cancelled due to out-of-stock items, even when the website shows the items as available. This leads to frustration and a lack of confidence in the online ordering system.
10 reviews mention thisPros & Cons
What Customers Love
"I recently went to the kenwood Ohio store where I was so pleasantly surprised by the service I received. The manager Jade was very polite and very informative. She went out of her way to help me with..."
"I’ve shopped at DIK’S Sporting Goods a few times now and it’s consistently been a good experience. They usually have a solid selection, whether I’m looking for workout gear, sports equipment, or just..."
"I've never had an issue returning an item or finding a basic tennis shoe. I enjoy going to the store. It's always very clean and orderly. Thank you"
"Order jets shirt from there online Tuesday, They shipped it our on Wednesday and it came in the mail today. Two days from Jersey to central Pennsylvania is definitely worth a positive review and would have no problem ordering more sports clothing from them in the future."
"I've never had an issue returning an item or finding a basic tennis shoe. I enjoy going to the store."
Common Complaints
"Long time customer, very frustrated with the recent purchase that was first confirmed and then cancelled because you ran out of stock. Don’t carry popular items if you don’t have the technology to keep up with your orders..."
"Dicks sporting goods does NOT care about their customers. They will racially profile against you and treat you unfairly. Their management is absolutely horrible."
"Will never order again. Spent hundreds of dollars to have it shipped in a cheap plastic bag that was tampered with and tore open on my doorstep. Dicks customer service gaslit me and blamed fedex and w..."
"I purchased a $500.00 Mountain Bike from Dicks along with a yearly service contract for life which includes a Once per Year Service Contract. Every year I try and use it I usually have to negotiate wi..."
"Awful experience with online order. I ordered a bunch of Stanley's for Christmas gifts and received a box of damaged cups that were filthy and sticky and scuffed up with no straws customer service had..."
Common Questions About Dickssportinggoods
Answers derived from customer review patterns
Is Dickssportinggoods legit and trustworthy?
Dick's Sporting Goods is a well-known retailer, but reviews suggest caution when ordering online. While many customers have positive in-store experiences, a significant number report issues with online orders, including cancellations, delays, and damaged products. The inconsistent experiences and reports of poor customer service raise concerns about the reliability of Dick's Sporting Goods for online purchases. Small business owners should weigh the potential risks before relying on Dick's for their sporting goods needs.
Based on 25 reviewsDoes Dickssportinggoods have good customer service?
Customer service at Dick's Sporting Goods appears to be inconsistent. While some reviewers praise specific employees for their helpfulness and knowledge, many others report negative experiences with long wait times, unhelpful representatives, and difficulty resolving issues. Some customers even accuse the company of gaslighting or racial profiling. The mixed feedback suggests that customer service quality can vary significantly depending on the location and representative.
Based on 30 reviewsIs Dickssportinggoods worth it for small business?
For small businesses, Dick's Sporting Goods presents a mixed bag. The wide selection and potential for bulk purchases could be appealing, but the frequent issues with online order fulfillment, shipping, and customer service raise concerns about reliability. If a small business needs a consistent and dependable supplier, the risks associated with Dick's Sporting Goods may outweigh the potential benefits. It may be more prudent to explore alternative suppliers with a more reliable track record.
Based on 15 reviewsWhat is Dickssportinggoods' return policy like?
Dick's Sporting Goods' return policy is reportedly 90 days, but several reviewers claim they encountered difficulties returning items, even within the stated return window. Some customers were denied returns for reasons they considered arbitrary, while others struggled to return online orders in-store. The inconsistent application of the return policy and the challenges customers face suggest that it may not be as straightforward as advertised.
Based on 18 reviewsWhy are online orders frequently cancelled by Dick's Sporting Goods?
Several reviewers report having their online orders cancelled by Dick's Sporting Goods, often due to items being out of stock even when the website indicated they were available. This suggests a disconnect between the website's inventory information and the actual stock levels. The frequent cancellations can be frustrating for customers and undermine confidence in the online ordering system.
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